How to help someone use a computer

One thing you have to tell yourself when helping someone use a computer is "Their knowledge of the computer is grounded in what they can do and see -- "when I do this, it does that". They need to develop a deeper understanding, but this can only happen slowly -- and not through abstract theory but through the real, concrete situations they encounter in their work". An important rule when it comes to helping someone use a computer is "Explain your thinking. Don't make it mysterious. If something is true, show them how they can see it's true. When you don't know, say "I don't know". When you're guessing, say "let's try ... because ...". Resist the temptation to appear all-knowing. Help them learn to think the problem through".
These two facts directly relate to our presentation about interactive whiteboards because we are still learning about them as well. The first thing we did with it was play around it and see how it works, so that directly links with what we have to tell ourselves when we introduce it. The rule I picked out also relates to our presentation because I'm sure there will be a question we don't know the answer to, and we aren't "all-knowing" when it comes to these machines.
Citation: Agre, Phil. How to help someone use a computer. http://polaris.gseis.ucla.edu/pagre/. Copyright 2006 by Phil Agre.